SHIPPING & SALE INFORMATION

We are proud to make this fine selection of rustic merchandise available to you. Our goal is to ensure your complete satisfaction with all your purchases.

The perfect gift! The Ray Brook Frog gift certificates can be purchased online and used at our website or at our retail store in the heart of the Adirondack Mountains in Ray Brook, NY. We will send the certificate along with a special note announcing your gift. The cost is $2.00 plus the value of the gift certificate.

We will mail the gift certificate within 24 hours. Click here to order a Gift Certificate.

Purchases may be made using:

• Credit Cards: VISA, MASTER CARD, AMERICAN EXPRESS on our secured shopping website. Orders may also be faxed to 518-891-2033.

• Personal Check: We will ship when the check clears.

• Money Order: We will ship when the money order is received.

• U.S. Mail: Please print out the online order form and mail your check or money order made out to:

The Ray Brook Frog
PO Box 263, Route 86
Ray Brook, NY 12977

New York Residents add 8% sales tax.

• Telephone: Place your order by phone at: 1-518-891-3333 between the hours of 10am to 5pm Eastern Standard Time, 7 days a week.

We will notify you an approximate ship date on custom orders. Please be patient as these items are made just for you.

We will do our best to fill your order promptly, usually within 5 days, your purchases will be on their way to you. If you order an item that is out of stock you will be notified by email as soon as possible.

You will be notified by email when an item is backordered and how long it will take for you to receive.

At The Ray Brook Frog we take your privacy extremely seriously. To protect your information we use a secure server and industry standard SSL (Secure Socket Layer) technology in order to make sure that third parties do not have any access whatsoever to your information. You will know its secured by viewing the location window URL starting with "https", There is also a lock box that can be seen at the bottom right of your browser.

We truly believe that shopping via the internet is sale and are confident in the steps we have taken to protect your personal information.

Only returned items authorized by us will be accepted. Returned items must be accompanied by the original paperwork and will not be accepted unless received in resalable condition within 14 days of shipment. Refund will be applied within 14 days to an authorized returned item minus any shipping and handling charges, plus a 15% restock fee.

Use the following procedure for returns;

To return item contact The Ray Brook Frog for approval within 14 days of original ship date. Once approved, please make a copy of the receipt that was included with your original package - on this receipt write your reason for return and anything you'd like us to know. Send the item and the receipt copy to us at the address on the bottom of this page.

Please indicate whether you prefer an exchange or refund. If you are exchanging let us know what you would like by writing the name, color, size and quantity.

If the shipping address will be different than the original address please include the new one.

Place the receipt and item into a secure packing carton. We are not responsible for lost items so please insure your package if you have any concerns. Postage must be pre-paid, we do not accept C.O.D.'s. Send returns/exchanges to:

The Ray Brook Frog
PO Box 263, Route 86
Ray Brook, NY 12977

Shipping Statement

Shipping Charges per Address
Additional Shipping charges may apply and are listed after items price on the order form.

At The Ray Brook Frog we will process your orders as quickly as possible. Delivery charges include processing, packaging and shipping costs.

We will notify you by email if an item is not available for shipping and you will not be charged until your item has been shipped.

When shipping to more than one address please place separate orders.

Our goal, at the Ray Brook Frog is your complete satisfaction with all your purchases.